Billing

How do I cancel?
If you wish to cancel your OnDoc Services or Membership, please create a support ticket. *Please note: Cancel requests need to be requested by the Enrol...
Mon, May 18, 2020 at 4:56 PM
Do I get a refund?
Refunds are only allowed within the first 30 days. For any reason you are not happy with OnDoc and you decide to cancel within your first 30 days you can re...
Mon, Jun 22, 2020 at 5:19 PM
How do I update my payment info?
To update your payment info it is very easy! 1. Log in to your Back Office. 2. On the left hand menu bar, click "Orders". 3. Another menu will ...
Fri, Apr 24, 2020 at 4:51 PM
How do I look up recent and past transactions?
To see recent transactions and order history, watch the quick tutorial below to see how you can access this information through your back office!
Fri, Apr 24, 2020 at 4:23 PM
What is refunded?
When a refund is issued for Customers you will get a full refund of $30 for the purchase of your service. For Members you are only refunded $30 for the purc...
Thu, May 14, 2020 at 12:56 PM