Customer

How to Use Your Customer Back Office
In this video, you will learn about all of the features and tools of your customer back office, and you will be given step-by-step instructions on how to ch...
Tue, Apr 21, 2020 at 1:58 PM
How to Add Your Dependents to the My Benefits Work App
After you download and register for the My Benefits Work App, your next step is to add your dependents.  Please watch this video for step-by-step instructio...
Tue, Apr 21, 2020 at 1:59 PM
Can I talk to a doctor today?
After signing up, it takes on average 24-48 hours to process your enrollment and get you set up in the system. After the 48 hour enrollment period, you can ...
Tue, Apr 21, 2020 at 1:59 PM
How to Access Your OnDoc Services
Once you activate your OnDoc services, please allow 48 hours for us to process your activation in each of our services.  After this 48 hour processing perio...
Tue, Apr 21, 2020 at 1:59 PM
How to Complete Your Registration in Teladoc and Add Your Dependents to Teladoc
After you register for the My Benefits Work App, it's very important that you ACTIVATE your Teladoc account.  This video will show you how to complete ...
Tue, Apr 21, 2020 at 1:59 PM
I can’t find my welcome email can you resend it?
First, make sure you check your spam folder. If you have still not received it in 24 hours, please contact support at help.on-doc.com and chat with an agent...
Tue, Apr 21, 2020 at 1:59 PM
When do I receive my welcome package?
Please allow 7-10 business days after completing the enrollment form to receive this package via mail. 
Tue, Apr 21, 2020 at 2:00 PM
How do I login to my back office?
Step 1: Go to www.on-doc.com Step 2: Click on "Login"  Skip Step 1 & 2 by going here : https://office2.ondocportal.com/ Step 3: Put i...
Tue, Apr 21, 2020 at 2:00 PM
What is the MyBenefitsWork App?
To set up the app to use your Benefits ie: Teladoc, Doctors Online, Health Advocate Solutions, Retail Pharmacy and Teladoc Behavioral Health & Dermatolo...
Fri, Apr 24, 2020 at 4:43 PM
What do I do if MyBenefitsWork App is not working?
If you are unable to use your services through your app, please submit a support ticket at https://help.on-doc.com/support/tickets/new We will be happy ...
Tue, Apr 21, 2020 at 2:00 PM