Frequently Asked Questions

What is a member?
A member has access to all the OnDoc services, but has the ability to earn residual income and bonuses by referring the OnDoc Services to others. As a membe...
Fri, Apr 24, 2020 at 4:01 PM
What app do I download?
If you are a customer of OnDoc, you will only need to download the MyBenefitsWork App. If you are a member of OnDoc, you will have two apps- the My Benefit...
Fri, Apr 24, 2020 at 4:21 PM
What is a customer?
A customer has access to all the OnDoc services and pays $30/month for this health bundle.
Fri, Apr 24, 2020 at 3:46 PM
Do I need insurance?
You do not need insurance to use any of the services that OnDoc provides.
Fri, Apr 24, 2020 at 3:46 PM
How do I reactivate?
To reactivate your account with OnDoc please contact us by creating a support ticket. There you can chat with an agent who will reactivate your account.
Fri, Apr 24, 2020 at 4:26 PM
Is there a contract?
There is no contract when you sign up as an OnDoc customer or member. It is a month-to-month service and you can cancel at anytime.
Fri, Apr 24, 2020 at 3:47 PM
Is there a copay?
There are no additional fees when you sign up for the OnDoc services, it is only $30/month for the OnDoc Health Bundle ($35 for an OnDoc Member). To use De...
Fri, Apr 24, 2020 at 4:41 PM
I forgot my password can you help me login?
If you have forgotten your password, you can choose the “Forgot Password” link at login and you will receive a link or prompt to reset.
Fri, Apr 24, 2020 at 3:47 PM
Are there additional fees to use the OnDoc Services?
No additional fees for using Teladoc, Doctor's Online, Health Advocate Solutions, and OnRx Pharmacy prescription savings. Additional fees do apply wit...
Fri, Apr 24, 2020 at 4:41 PM
How do I use my services?
Once you have signed up please allow 24-48 hours for your services to be activated once your service is activated you can download the MyBenefitsWork APP. Y...
Fri, Apr 24, 2020 at 4:40 PM